San Francisco, California and Bonn, Germany: DHL Supply Chain has intensified its technology strategy by expanding its partnership with HappyRobot to integrate HappyRobot AI Agents across global logistics operations.
The collaboration supports DHL’s enterprise-wide AI roadmap and is aimed at improving communication processes, customer responsiveness, and employee productivity.
DHL Leverages HappyRobot AI Agents to Streamline Core Communication Workflows
DHL Supply Chain has already incorporated HappyRobot AI Agents across several regions and operational workflows, including appointment scheduling, driver coordination, and urgent warehouse communication.
These agents autonomously manage high-volume email and phone interactions, enabling faster, more consistent, and scalable communication across DHL’s logistics network.
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Quili Peña, Head of Strategy & Operations at HappyRobot, noted that working with DHL Supply Chain’s leadership has been instrumental in implementing this initiative, appreciating their structured approach and strong execution.
Strategic AI Rollout Aligned with DHL’s Long-Term Automation Framework
Sally Miller, CIO of DHL Supply Chain, stated that the company has been evaluating and validating the role of generative and agentic AI for more than 18 months.
Building on existing capabilities in data analytics, RPA, and intelligent software tools, the introduction of HappyRobot AI Agents is helping automate repetitive tasks such as manual data entry, routine scheduling, and standardized communication.
Current deployments are already processing hundreds of thousands of emails and millions of voice minutes every year. The AI agents are assisting workflows including appointment management, transport status follow-ups, and high-priority warehouse coordination – improving operational communication at scale.
HappyRobot’s Head of Product, Yamil Mateo, highlighted that the close collaboration between the engineering teams of both organizations was critical in designing agentic capabilities suited to the complexities of DHL’s global operations.
Senior engineer Danny Luo shared that HappyRobot has built a unified orchestration layer enabling omnichannel communication via email, WhatsApp, and SMS, while ensuring fault tolerance and operational reliability at scale.
AI Agents Introduce a New Operating Model for Logistics Communication
DHL Supply Chain reports measurable impact from the deployment of HappyRobot AI Agents, including reduced manual workload, improved responsiveness, and enhanced focus on strategic and high-value activities.
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By automating communication-heavy workflows, DHL is strengthening customer experience while enabling employees to engage in more meaningful tasks.
According to Lindsay Bridges, EVP Human Resources at DHL Supply Chain, these AI tools support workforce retention by reducing repetitive tasks and making roles more attractive, especially in a competitive talent market.
Expanding AI Across DHL’s Global Divisions
HappyRobot’s platform integrates seamlessly with DHL’s internal systems and supports fully autonomous communication through phone, email, and messaging. DHL Group continues to explore additional use cases as part of its expanding AI strategy.
HappyRobot CEO Pablo Palafox emphasized that the company envisions AI workers actively managing global supply chain workflows, offering speed, visibility, and consistency. He noted that DHL recognized the transformative potential of agentic AI early in the partnership.
